Shipping and Returns
Free Shipping Guidelines
We offer FREE shipping with USPS Priority, typically a 2-3day delivery, or USPS First Class (for lighter parcels), typically a 3- 4 day delivery. International delivery timeframes will vary, but USPS postal service has proven to be very efficient.
Most Classic Series models are in stock, and will typically ship same or next business day. Same day shipping requires orders to be placed before 12:00 P.M., PST.
SE Series, e and ePlus Series, and Statement Series models are built to order, and require 2-4 business days to process the order, and ship. If the Cable Conditioning option is selected, time on our Cable Cooker or Fry Corder devices is added to this timeframe.
Any exceptions to delivery timeframes due to backorders, or other delays will be disclosed promptly after an order is placed. Customers will have an option to cancel for an immediate refund if any delay is considered unacceptable.
additional time for shipments to APO/FPO addresses.
Customers worldwide can purchase products directly from our website. Our International distributors can supply certain Audio Art Cable products and models directly, in select countries. Please contact Audio Art Cable if the distributor in your region does not stock a model you would like to purchase, and we will do business directly with you.
Hassle Free Returnsand Exchanges
If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund. You can return your purchase for a refund for up to 30 days and for an exchange for up to 60 days from the purchase date. Products must be in the condition you received them and in the original box. Actual shipping costs incurred by Audio Art Cable and burn in costs are not included.
Please call or email us for a return authorization at 619-255-6451 or firstname.lastname@example.org. Make sure to write your return authorization number on the outside of the package.
You can ship your package back to us via a method of your choosing.
Defective or Damaged Merchandise
Please call or email us to troubleshoot any issue that is considered to be caused by a defective or damaged product. Many times, a quick discussion can help to resolve the problem.
After consulting with us, and a repair or replacement is necessary, please send the item back to us along with anote or a copy of our email conversation explaining the defect. We will replace or repair the item for you promptly.
Q: Can I expedite my shipping?
A: You may also upgrade to USPS express services for or UPS, FedEx, or DHL Courier services for an additional charge. Orders must be placed before 12:00 P.M. PST in order to ensure delivery within 1, 2 or 3 business days if you chose to upgrade your shipment to express or Courier service. Orders that are placed between 12 P.M. PST on Friday and 11:59 P.M. PST on Sunday (or during a holiday) will be shipped on the next business day and delivered within 1, 2 or 3 business days after that. This promotion is available only if shipping to a location within the 50 US states serviced by USPS and Puerto Rico.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for standard shipping?
A: Domesticorders are shipped free of charge, via USPS. We can also offer any method selected at checkout. DHL Worldwide Express is also available for international orders. Please contact us for pricing and details.
Q: What is the status of my order?
A: Our system also sends a "ship confirmation email" out as soon as it ships from our warehouse with a tracking number that you can click on to get the status of your order and when it will arrive.
Audio Art Cable is not responsible for any item that has been delivered but not received by the customer. If the item has been shipped to the address indicated by the customer, we are not responsible for lost, stolen or misplaced items. The customer must contact the carrier with the provided shipping information and work directly with the carrier. We will work with customers to resolve incorrect shipments when we are at fault and have shipped to an incorrect address.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 2-5 business days.