Shipping and Returns
Free Shipping Guidelines
We offer FREE 2-4-day domestic shipping on our cable products with USPS Priority or First Class Service, depending on parcel size. We also offer low cost flat rate DHL Worldwide Express Courier Service, FedEx International Priority, USPS Priority International, or USPS First Class International (depending on parcel size and value) for all deliveries outside of the United States. USPS First Class and Priority delivery times vary by location. DHL Worldwide Express is typically a 3- 7-day delivery cycle. FedEx International Priority is typically a 1-3 business day delivery. Both DHL and FedEx International clear Customs in a more expedited manner. International delivery timeframes can vary, but we will always provide you with tracking details, so you know when to expect your order.
Cable Shipping Terms
Most of our Classic Series cable models are in stock and will typically ship the same or next business day. Same day shipping requires orders to be placed before 12:00 P.M., PST.
SE Series, e, ePlus, Copper Cryo, and Statement Series models are all built to order, and typically require 2-5 business days to assemble and ship the cables. If audiodharma Cable Cooker or Fry Corder Cable Conditioning options are selected, burn-in time as indicated is added to this timeframe.
Component and Speaker Shipping Terms
We offer FREE domestic shipping on most of our component and speaker products, using either USPS Ground Ground Advantage, UPS Ground, FedEx Ground, or DHL Worldwide Express service depending on rates. Contact us for more details.
In-stock components ship directly from our location in San Diego. Select component lines, such as Innuos and Meze, will be avaialble as "in stock", ship directly from the factories, via DHL Worldwide Express direct to our customers, and typically arrive within 5 business days, sometimes sooner. Other component lines, such as Silent Angel, Ferrum, Michell Engineering, and Rekkord will ship directly to you from our domestic distribution partners, and typically arrive within 5 business or sooner.
In either case, shipping time-frame for components is same or next day for in-stock items, and 1-3 business days for drop shipped items.
Delivery is typically 1-5 business days for transit with USPS or courier service, after receipt of tracking details. High value components will ship with a signature required, unless otherwise requested by the purchaser in the notes section at checkout.
For cable or component orders, any exceptions to these timeframes due to backorders, or delays will be disclosed promptly after the order is placed, with an option to cancel if delivery timeframe is not acceptable.
Additional time is frequently required for USPS shipments to APO/FPO addresses, and in some cases, additional charges may be needed. Please email or call for component or speaker shipping rates to APO/FPO addresses.
International Shipments
Customers worldwide can purchase products directly from our website. Our International distributors can supply certain Audio Art Cable products and models directly, in select countries. Please contact Audio Art Cable if the distributor in your region does not stock a model you would like to purchase, and we will do business directly with you.
Hassle Free Returns and Exchanges
Cables
If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund. Cable purchases can be returned for a refund up to 30 days after date of receipt, or up to 60 days from the purchase date for an exchange or store credit. Products must be in the condition you received them and in the original box. Actual shipping costs incurred by Audio Art Cable and burn in costs are not included.
Exceptions include any "special ordered" cables from suppliers that are not offered on audioartcable.com, such as DH Labs brand cables. These purchases are non-returnable. Previously purchased Audio Art brand cables also cannot be used in exchange toward a special ordered cable.
** Exchanges for credit will not be accepted toward "Deep Discount" offers such as Black Friday / Cyber Monday / Green Monday promotions or Clearance Priced cables **
Components and Speakers
If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund, less a 15% restocking fee, and shipping costs incurred by AAC, if ship was given "free". Component and Speaker purchases can be returned up to 20 days after date of receipt. Products must be in the condition you received them and in the original box.
Please call or email us for a return authorization at 619-255-6451 or rob@audioartcable.com.
You can ship your package back to us via a method of your choosing.
Clearance Priced / Demo Cables and Components
All sales are final. All Clearance Priced / Demo Cables and Components are sold with full manufacturer's warranties, and service will be provided after the sale, if needed.
Defective or Damaged Merchandise
Please call or email us to troubleshoot any issue that is considered to be caused by a defective or damaged product. Many times, a quick discussion can help to resolve the problem.
After consulting with us, and a repair or replacement is necessary, please send the item back to us along with anote or a copy of our email conversation explaining the defect. We will replace or repair the item for you promptly.
Q: Can I expedite my shipping?
A: You may also upgrade to USPS Priority or Express services for or accelerated UPS, FedEx, or DHL Courier services for an additional charge. Orders must be placed before 12:00 P.M. PST in order to ensure delivery within 1, 2 or 3 business days if you chose to upgrade your shipment to express or Courier service. In-stock orders that are placed between 12 P.M. PST on Friday and 11:59 P.M. PST on Sunday (or during a holiday) will be shipped on the next business day and delivered within 1-5 business days after that. This promotion is available only if shipping to a location within the 50 US states serviced by USPS and Puerto Rico.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for standard shipping?
A: Domestic orders are shipped free of charge, via USPS Ground Advantage. We can also offer any optional method selected at checkout. DHL Worldwide Express is available and encouraged for all international orders. Please contact us for pricing and details.
Q: What is the status of my order?
A: Our system also sends a "ship confirmation email" out as soon as it ships from our warehouse with a tracking number that you can click on to get the status of your order and when it will arrive.
Audio Art Cable is not responsible for any item that has been delivered but not received by the customer. If the item has been shipped to the address indicated by the customer, we are not responsible for lost, stolen or misplaced items. The customer must contact the carrier with the provided shipping information and work directly with the carrier. We will work with customers to resolve incorrect shipments when we are at fault and have shipped to an incorrect address.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 2-5 business days.
