Shipping and Returns
Free Shipping Guidelines
We offer FREE 2-4-day domestic shipping on our cable products with USPS Priority or First Class Service, depending on parcel size. We also offer low cost flat rate DHL Worldwide Express Courier Service, USPS Priority International, or USPS First Class International (depending on parcel size and value) for all deliveries outside of the United States. USPS First Class and Priority delivery times vary by location. DHL Worldwide Express is typically a 3- 7-day delivery cycle, and clears Customs in a more expedited manner. International delivery timeframes can vary, but we will always provide you with tracking details, so you know when to expect your order.
Cable Shipping Terms
Most of our Classic Series cable models are in stock and will typically ship the same or next business day. Same day shipping requires orders to be placed before 12:00 P.M., PST.
SE Series, e and ePlus Series, and Statement Series models are built to order, and typically require 2-4 business days to process the order, assemble the cables, and ship. If the audiodharma or Fry Corder Cable Conditioning options are selected, time on our Cable Cooker or Fry Corder devices is added to this timeframe.
Component Shipping Terms
We offer FREE domestic shipping on our component offerings with either UPS or FedEx Ground service. In-stock components will ship from our location in San Diego. Components not stocked at our facilities, or out of stock will drop-ship from our suppliers directly to you. In either case, shipping timeframe for components is 1-3 business days, plus 1-5 business days in transit with the courier service. High value components will ship with a signature required, unless specified otherwise by the purchaser in the notes section at checkout.
For cable or component shipments, any exceptions to these delivery timeframes due to backorders, or other delays will be disclosed promptly after an order is placed. Customers will have an option to cancel for an immediate refund if any delay is considered unacceptable.
Additional time is frequently required for shipments to APO/FPO addresses.
Customers worldwide can purchase products directly from our website. Our International distributors can supply certain Audio Art Cable products and models directly, in select countries. Please contact Audio Art Cable if the distributor in your region does not stock a model you would like to purchase, and we will do business directly with you.
Hassle Free Returns and Exchanges
If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund. Cable purchases can be returned for a refund up to 30 days after date of receipt, and up to 60 days from the purchase date for an exchange or store credit. Products must be in the condition you received them and in the original box. Actual shipping costs incurred by Audio Art Cable and burn in costs are not included.
If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund, less a 15% restocking fee. Component purchases can be returned up to 14 days after date of receipt. Products must be in the condition you received them and in the original box. Actual shipping costs incurred by Audio Art Cable are not included.
Please call or email us for a return authorization at 619-255-6451 or firstname.lastname@example.org.
You can ship your package back to us via a method of your choosing.
Defective or Damaged Merchandise
Please call or email us to troubleshoot any issue that is considered to be caused by a defective or damaged product. Many times, a quick discussion can help to resolve the problem.
After consulting with us, and a repair or replacement is necessary, please send the item back to us along with anote or a copy of our email conversation explaining the defect. We will replace or repair the item for you promptly.
Q: Can I expedite my shipping?
A: You may also upgrade to USPS express services for or UPS, FedEx, or DHL Courier services for an additional charge. Orders must be placed before 12:00 P.M. PST in order to ensure delivery within 1, 2 or 3 business days if you chose to upgrade your shipment to express or Courier service. Orders that are placed between 12 P.M. PST on Friday and 11:59 P.M. PST on Sunday (or during a holiday) will be shipped on the next business day and delivered within 1, 2 or 3 business days after that. This promotion is available only if shipping to a location within the 50 US states serviced by USPS and Puerto Rico.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: What do you charge for standard shipping?
A: Domesticorders are shipped free of charge, via USPS. We can also offer any method selected at checkout. DHL Worldwide Express is also available for international orders. Please contact us for pricing and details.
Q: What is the status of my order?
A: Our system also sends a "ship confirmation email" out as soon as it ships from our warehouse with a tracking number that you can click on to get the status of your order and when it will arrive.
Audio Art Cable is not responsible for any item that has been delivered but not received by the customer. If the item has been shipped to the address indicated by the customer, we are not responsible for lost, stolen or misplaced items. The customer must contact the carrier with the provided shipping information and work directly with the carrier. We will work with customers to resolve incorrect shipments when we are at fault and have shipped to an incorrect address.
Q: How long will it be before I receive my order?
A: For standard shipping, you should receive your order within 2-5 business days.