Refund policy

Hassle Free Returns and Exchanges

Cables

If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund. Cable purchases can be returned for a refund up to 30 days after date of receipt, and up to 60 days from the purchase date for an exchange or store credit. Products must be in the condition you received them and in the original box. Actual shipping costs incurred by Audio Art Cable and burn in costs are not included.

Exceptions include any "special ordered" cables from suppliers that are not offered on audioartcable.com, such as DH Labs brand cables.  These purchases are non-returnable.  Previously purchased Audio Art brand cables also cannot be used in exchange toward a special ordered cable.    

** Exchanges for credit will not be accepted toward "Deep Discount" offers such as Black Friday / Cyber Monday / Green Monday promotions or Clearance Priced cables ** 

Components and Speakers

If you are not 100% satisfied with your purchase, we will be happy to accept it for a full refund, less a 15% restocking fee, plus our actual shipping costs if ship was given "free".  Component and Speaker purchases can be returned up to 14 days after date of receipt. Products must be in the condition you received them and in the original box. Actual shipping costs incurred by Audio Art Cable are not included in the refund total.

Please call or email us for a return authorization at 619-255-6451 or rob@audioartcable.com.

You can ship your package back to us via a method of your choosing.

Defective or Damaged Merchandise

Please call or email us to troubleshoot any issue that is considered to be caused by a defective or damaged product. Many times, a quick discussion can help to resolve the problem.

After consulting with us, and a repair or replacement is necessary, please send the item back to us along with anote or a copy of our email conversation explaining the defect. We will replace or repair the item for you promptly.